Troubleshooting Tips - Monster Store

Troubleshooting Tips


Troubleshooting Tips

Monster Advanced for HDMI HDCP Troubleshooting Tips
In earlier versions of HDMI connections, there were connectivity issues caused by HDCP (High Bandwidth Digital Copy Protection)-a form of digital rights management-designed to prevent piracy of the high definition content. Most issues have been resolved through current HDMI standards and Simplay Labs™ HD Compatibility Testing of TVs and components.

However, if you find that you have connected your components correctly, and you are still not receiving picture or sound, our HDCP Troubleshooting Tips illustrate the two most common HDCP incompatibility scenarios you might face and how to resolve them.

HDCP Incompatibility Scenarios
Why is this happening?
HDCP prevents the transfer of digital content to unauthorized HDMI devices. HDMI devices must "handshake," (authenticate) with one another, before they will pass or display high definition content. Trouble occurs when the instructions in one HDMI chip does not match those of the connected device. The device will not display or pass through picture and sound as it suspects that the content may be vulnerable to piracy (being copied).

1. "Caught in the Middle"
In this scenario, HDMI works properly when making a direct connection between your source and TV. When you add an AV receiver, switcher or other device between your source and your TV, it stops working. Your cables and, surprisingly, your AV receiver aren't to blame. The issue is with your source component (high definition disc player, DVD player, etc.).
Problem: The source component (i.e.,DVD player) did not send a "repeat" code in front of its HDCP handshake code. As a result, the AV receiver wasn't directed to pass the HDCP code to your TV. No HDCP handshake occurred between your DVD player and TV, no signal reached the TV.

Solution: Consider purchasing products that have guaranteed compatibility, such as those that are Simplay Labs HD certified. Another option is to connect with Monster component video, supporting 720p/1080i video. For high-resolution surround sound, connect with Monster digital audio cables.
2. "One or the Other"
HDMI works properly when a single source is connected to your TV. However, you lose your picture when you connect two HDMI sources to your TV and switch between them. Your cables and AV sources aren't the problem. The issue is with your TV.

Problem: When one source is in use, the TV powers down its other HDMI input. Despite this, HDCP on each source's HDMI chip continues to monitor the TV's HDMI inputs for unauthorized devices. HDCP is unable to recognize the TV because of the powered-down input. HDCP blocks signal from the previously unused source to the TV.

Solution: Don't connect both components with HDMI. Either connect one with HDMI and the other with high definition component video or connect one at a time via HDMI. You may also contact your TV's manufacturer for possible firmware upgrades or fixes.

Digital Cable/Satellite Issues
If you are unable to successfully connect your cable/satellite receiver via HDMI, the HDMI output on your set-top box may not be enabled and/or may require a firmware update. Call your regional cable/satellite provider for assistance.