Privacy Policy - South Africa
Last Updated: September 30, 2025
Monster Products Inc. (“Monster,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy applies to our South African website and related services (the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Personal Information We Collect
At present, our South Africa website is non-transactional. We do not request payment, shipping, or account details through this site. However, we may collect or process limited personal information when:
- You contact us directly (e.g., via email).
- You browse our website, where certain technical data is automatically collected (e.g., IP address, device/browser type, cookies).
- You interact with third-party links or embedded content (e.g., social media, YouTube, retailer links).
The types of information we may collect include:
- Contact details (name, email address, phone number, only if you provide them).
- Device and usage data (IP address, browser type, operating system, browsing behaviour).
- Communications (if you send us an inquiry).
We do not knowingly collect personal information from children under the age of 18.
2. Purpose of Processing
We process personal information only for lawful purposes, including:
- To operate, maintain, and improve our Services.
- To respond to inquiries or communications you send us.
- To perform analytics and improve website performance.
- To comply with legal and regulatory requirements.
- With your consent, to send you marketing or promotional communications (if applicable).
3. Lawful Basis for Processing
Under POPIA, we process personal information only where there is a lawful justification, including:
- Consent – where you have given permission (e.g., for marketing cookies).
- Contractual necessity – if you request services or information directly from us.
- Legal obligation – where required by law.
- Legitimate interests – for purposes such as security, fraud prevention, analytics, and improving Services, provided these interests do not override your rights.
4. Sharing of Personal Information
We may share personal information in limited circumstances:
- With Shopify, which hosts our website and processes technical data to provide and secure the Services.
- With service providers (e.g., analytics or IT support).
- With regulators or authorities if required by law.
- In the event of a business restructuring or transaction.
Licensed Partners & Retailers
Monster licenses its brand to independent partners and retailers in South Africa. If you purchase Monster-branded products from them, they may collect and process your personal information. This Privacy Policy applies only to information collected directly by Monster through this site. Please review the privacy policies of licensees and retailers for details of their practices.
5. International Transfers
Personal information collected through our Services may be transferred outside South Africa (e.g., to the United States or other countries). When we transfer information internationally, we ensure that appropriate safeguards are in place, as required under POPIA, such as processing in jurisdictions with adequate protections or through contractual measures.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law.
7. Security
We use technical and organizational safeguards to protect personal information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute protection.
In the event of a data breach that may compromise your personal information, we will notify you and the Information Regulator in accordance with POPIA requirements.
8. Children’s Data
Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from them. If we become aware that we have collected personal information from a child, we will delete it. If you believe a child has provided us with personal information, please contact us.
9. Your Rights Under POPIA
As a South African data subject, you have the following rights:
- Right of Access – request confirmation and access to your personal information.
- Right to Correction – request correction or deletion of inaccurate, irrelevant, or excessive information.
- Right to Deletion – request deletion of personal information that we no longer need or are not entitled to retain.
- Right to Object – object to processing of your personal information under certain circumstances (e.g., direct marketing).
- Right to Withdraw Consent – withdraw consent at any time where processing is based on consent.
- Right to Complain – lodge a complaint with the Information Regulator (see details below).
We may require proof of identity before responding to rights requests.
10. Cookies & Tracking
We use cookies and similar technologies to operate our site, analyze performance, and (with consent) personalize your experience or show marketing. You can manage cookie preferences through your browser or our cookie banner. For more details, see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted with a revised “Last Updated” date.
12. Contact Information
If you have any questions, requests, or complaints about how we process your personal information, please contact us:
Monster Products Inc.
monsterprivacynotice@monsterproducts.com
📍 280 Old County Rd, Suite 435, Brisbane, CA 94005, USA
Information Regulator (South Africa)