Monster Products eCommerce Return Policy
Thank you for your interest in Monster Products! We take great pride in the quality of our products and are deeply committed to your satisfaction. Guaranteed! We offer a 30 day return policy for all orders shipped within the USA, unless otherwise noted, for new items and a 15 day return policy for Manufacturer Refurbished items. You can return an item for a refund within 30 days (and 15 days, for refurbished items) of receipt by contacting Monster Products and obtaining an RMA (Return Merchandise Authorization) by filling out this Form. An RMA is only valid for 14 days after issuance. Any RMA requests after 30 days of receipt or items received after 14 days of RMA issuance will be refused.
Once an RMA is issued, please follow the instructions provided by our email support or phone support agent. The instructions will include helpful suggestions as well as, a return address and a RMA code that must be printed clearly on the outside of the package. Please ship the unwanted product(s) in a shipping container large enough to accommodate the returned product(s). Your unwanted product(s) are your responsibility until they reach our returns center. We recommend you retain proof of postage for your records. All return shipping costs are responsible and paid by you. Returns hand carried to our returns center will not be accepted due to security policies. Refunds will be processed to the original method of payment.
Returns processing time
Your return authorization is valid for 30 days. We recommend using FedEx, UPS, or USPS (with Delivery Confirmation) for tracking purposes. Once received please allow up to 7-10 business days to process the package, at which point we will be notified to post your refund When posted, please allow your financial institution an additional 3-4 weeks to process funds back onto the account.