Privacy policy
Privacy Policy
Last Updated: March 2, 2026
1. Introduction
This Privacy Policy describes how Monster Products Inc. (“Monster,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use, interact with, or make a purchase through our websites, online services, and related features (collectively, the “Services”).
Our Services are powered by Shopify, which enables ecommerce functionality, hosting, analytics, and certain enhanced features.
This Privacy Policy applies globally, including compliance with:
• The General Data Protection Regulation (GDPR) and UK GDPR
• South Africa’s Protection of Personal Information Act (POPIA)
• Applicable U.S. state privacy laws
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.
2. Definition of Personal Information
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you or another individual.
Personal information does not include anonymized or de-identified information that cannot reasonably identify you.
3. Categories of Personal Information We Collect
Depending on your interaction with the Services, we may collect:
Contact Information
Name, email, phone number, mailing, billing, and shipping address.
Account Information
Username, password, preferences, and account settings.
Transaction Information
Products viewed, cart activity, purchases, order history, returns, shipping details.
Financial Information
Payment card information and transaction identifiers (processed by secure third-party processors).
Communications
Customer support inquiries, feedback, submissions.
Device & Technical Information
IP address, browser type, operating system, device identifiers, cookie identifiers.
Usage Information
Browsing behavior, interaction data, referral sources.
Marketing & Advertising Information
Email engagement data, preferences, advertising interaction data, inferred interests.
We do not knowingly collect personal information from children under the age of majority.
4. Sources of Personal Information
We collect information:
• Directly from you
• Automatically through cookies and tracking technologies
• From service providers (including Shopify)
• From business and marketing partners
5. How We Use Personal Information
We use personal information to:
Provide and Operate the Services
Process transactions, manage accounts, fulfill orders, provide support.
Marketing and Advertising
Send promotional communications (where permitted), personalize advertising, measure effectiveness.
Security and Fraud Prevention
Authenticate accounts, detect fraud, protect the Services.
Legal Compliance
Comply with applicable laws and enforce policies.
Business Operations
Internal analytics, performance improvement, and operational management.
Where required, we rely on lawful bases such as consent, contract, legal obligation, or legitimate interests.
6. Marketing and Targeted Advertising
We may use personal information for marketing and interest-based advertising.
Depending on your jurisdiction, you may have the right to opt out of:
• Sale of personal information
• Sharing for cross-context behavioral advertising
• Targeted advertising
We honor Global Privacy Control (GPC) signals where required by law.
You may exercise your rights via our “Your Privacy Choices” link.
7. Disclosure of Personal Information
We may disclose personal information to:
• Service providers (Shopify, payment processors, hosting, analytics)
• Marketing and advertising partners
• Business partners for fulfillment or promotions
• Authorities when required by law
• Parties in connection with corporate transactions
We do not knowingly sell personal information for monetary consideration.
8. Relationship with Shopify
Our Services are hosted by Shopify.
Shopify may process personal information to:
• Provide platform functionality
• Process payments
• Provide analytics and fraud prevention
• Enable enhanced advertising features
In certain cases, Shopify may act as an independent controller for specific enhanced services. Shopify is responsible for such processing.
More information is available at: https://privacy.shopify.com
9. Partner and Vendor Submissions
We may collect personal information from business partners, suppliers, manufacturers, distributors, vendors, and other organizations that voluntarily submit information to us through:
• Partner intake forms
• Vendor onboarding portals
• Trade show QR submissions
• Business evaluation processes
This information may include:
• Company name and business contact details
• Individual contact name, email, phone number
• Company website and product category
• Business profiles, certifications, presentations, proposals
We use this information solely for legitimate business purposes, including:
• Evaluating potential partnerships
• Managing sourcing and vendor relationships
• Internal record-keeping and compliance
Submission of information does not imply approval, endorsement, partnership status, or authorization by Monster.
Partner information may be stored in secure third-party business systems used for internal management.
We retain such information only as long as necessary for evaluation, relationship management, or legal compliance.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Operate and secure the Services
• Remember preferences
• Analyze performance
• Deliver advertising
Where required by law, we obtain consent before placing non-essential cookies.
You may manage preferences via our cookie tools or browser settings.
We honor Global Privacy Control signals where legally required.
See our Cookie Policy for more details.
11. International Transfers
Personal information may be transferred outside your country of residence.
For EEA/UK residents, we rely on approved transfer mechanisms such as Standard Contractual Clauses.
For South African residents, transfers comply with POPIA requirements.
12. Data Retention
We retain personal information as long as necessary to:
• Provide Services
• Maintain accounts
• Comply with legal obligations
• Resolve disputes
Retention varies depending on data type and legal requirements. For example, transaction records may be retained as required for tax and accounting obligations.
13. Security
We implement administrative, technical, and organizational safeguards to protect personal information.
No system is completely secure, and we cannot guarantee absolute security.
We will notify affected individuals and authorities of breaches where required by law.
14. Your Rights and Choices
Depending on your jurisdiction, you may have rights including:
• Access
• Correction
• Deletion
• Portability
• Restriction or objection
• Withdrawal of consent
• Opt-out of sale or targeted advertising
We respond to verified requests within legally required timeframes (generally 45 days).
We do not discriminate against individuals for exercising rights.
You may designate an authorized agent where permitted.
15. Complaints and Appeals
If we deny a request, you may have the right to appeal.
EEA/UK residents may lodge complaints with their local supervisory authority.
South African residents may lodge complaints with the Information Regulator.
We encourage you to contact us first so we can address your concern.
16. Licensed Products and Third Parties
This Privacy Policy applies only to Services operated directly by Monster Products Inc.
It does not apply to independent licensees, distributors, retailers, or third-party ecommerce platforms.
Monster does not control and is not responsible for the privacy practices of independent partners.
17. Children’s Data
The Services are not directed to children.
We do not knowingly collect personal information from individuals under the age of majority.
If such information is discovered, we will delete it.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal, operational, or business changes.
We will update the “Last Updated” date and provide notice where required.
19. Contact and Data Controller
Monster Products Inc.
280 Old County Rd, Suite 435
Brisbane, CA 94005
United States